Frequently Asked Questions

Everything you need to know about styling your home with Roman.

What is the standard shipping timeframe for furniture?

Most in-stock furniture items are processed within 2-3 business days and delivered within 7-14 business days via our premium white-glove delivery service.

Do you offer international shipping for home decor?

Currently, Roman ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger fragile items.

What is your return policy for home textiles and rugs?

We offer a 30-day return window for all unused textiles and rugs in their original packaging. Please note that custom-made orders are final sale.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

Are your wood products sustainably sourced?

Yes, Roman is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with eco-friendly, low-VOC stains.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investment pieces.